WildSteam Q&A
How long will my order take to arrive ?
For informacion concerning our shipping time , plase visit our Shipping & Handling page .
Why does it say “Sold Out” even though the product should be available?
A:
We’re currently shipping worldwide, but due to occasional technical glitches or regional settings, some visitors might see a “Sold Out” message in error — even if the product is actually in stock.
If this happens to you, don’t worry!
Please contact us directly via the contact form or email [info@wildsteamwellness.com], and we’ll resolve it immediately for your region.
💡 Tip: You can also try selecting your country manually at the bottom of the website (or refreshing in incognito mode).
Q: I’ve received one of my packages, but not the others. Where are they?
A: Sometimes orders are shipped in multiple packages to speed up delivery. This means you might receive part of your order before the rest.
Each package will have its own tracking number, so you can check the status anytime.
If your remaining items don’t arrive within the expected timeframe shown in your shipping confirmation, please contact our support team and we’ll be happy to assist you.
Q: Are your products exactly like the photos shown on the website?
A: We do our best to ensure that all product images reflect the actual item you will receive. However, slight variations in color, texture, or packaging may occur due to lighting, screen settings, or improvements made by our suppliers. These differences do not affect the quality or functionality of the product. If you have any concerns, feel free to reach out to our customer support before placing your order.
Do you test the quality of your products before shipping?
Yes. Every product is inspected by our fulfillment team or trusted supplier partners before it’s shipped, ensuring you receive items in perfect condition.
Are your products safe and eco-friendly?
We carefully select products that meet safety standards and, wherever possible, are made from eco-friendly or sustainable materials. Full product details are always listed in the description so you can make an informed choice.
Can I request more information about a product before buying?
Absolutely! Our support team is happy to provide extra details, measurements, or close-up photos of the item so you can shop with confidence.
Do you offer any warranty or guarantee on products?
Yes, most of our products come with a quality guarantee. If your order arrives damaged or defective, contact us within the stated return period, and we’ll arrange a replacement or refund.